LRA Worldwide
LRA Worldwide is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). LRA works with clients to help them deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability.
In the firm's 25-year history, LRA has grown from a provider of customized quality assurance evaluation programs for the hospitality industry, to a leading CEM consulting company offering a variety of client solutions. The evolution has been driven by clients asking us one question — “How do we get better?” In response, LRA has built a range of performance measurement, research, training and consulting solutions to help them do so. Today, LRA is a growing company operating out of its corporate office in the United States (Philadelphia, PA) and in more than 120 countries throughout the world, helping clients to deliver exceptional customer experiences. Every touch. Every time.
One More Hour™
By Shane Green — One more hour Seminars & Training Sessions combine the latest research from professional sports, chrono-biology, physical and mental fitness, stress management and psychology with engaging stories and examples of high performing leaders who are able to find the time to excel in all that they do because they are able to maximize their energy levels…
