Touchpoint Management > Touchpoint Selling > Touchpoint Leadership
Touchpoint Management
TouchPoint Management is a strategic and organized approach to the development and utilization of skills that service people use to develop relationships for business success. It is through TouchPoint Management that individuals and organizations can realize its greatest success in having people buy from them time and time again and develop long term customer loyalty. TouchPoint Management allows organizations to utilize their varying degrees of existing talent to provide outstanding service at all points of their customer's experience. This program’s builds a service culture in the company where all staff members are at one level, pointed in one direction, and guided by a group of core principals. The training exposes all staff members to numerous relationship building techniques as well as a focus on their individual success. Customer Loyalty does not come from the presence or availability of a product or service, but often from the person who services it.
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Touchpoint Selling
TouchPoint Selling can be utilized amongst your sales team to help them develop those skills most critical to development of great client relationships. All great Sales people will never tell you that their job is to sell a product but rather to develop relationships with their clients. Selling is also about organization and strategic planning. Touchpoint Selling covers important time management issues and also introduces a 365 day strategic approach to developing and renewing relationships.
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Touchpoint Leadership
Goleman, Boyatzis, and McKee (Harvard Business School 2002) cite a logarithm that predicts for every one percent improvement in the service climate there is a two percent increase in revenue. Leaders drive the service climate, thus the predisposition of associates to satisfy customers. Management today is not about getting people to do what you want them to do. Management is about getting people to want to do what you want them to do.
What are you doing to make your employee’s want? What are you doing to drive commitment at all levels of your company?
TouchPoint Leadership is about developing those skills and identifying those opportunities that a manager has to make a difference with their staff.
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