Consulting

SGE offers a unique array of strategic and tactical products and services, along with a global presence that makes us the ideal partner for any organization seeking to improve their operation, create a new service culture or develop a new long-term strategy for their organization. From detailed assessments of current service cultures, analysis of current processes and practices to strategy development, training program creation, delivery and production to measurement and management of implementation plan — SGE offers a one-stop solution for all your needs.

Hospitality Pre-Opening Consultation

Shane Green Enterprises is able to assist and guide owners through the arduous process of making a hotel project a reality. From concept to service and space planning in newly built openings and transitions, Shane Green Enterprises can help assure that the end product will be functional, allow for the highest level of service and make financial sense.

Through years of experience, tactical strategies and innovative thinking, Shane Green Enterprises is able to maximize the cost/benefit impact of owners’ dollars invested in any project.

Training Content Development

SGE specializes in creating customized learning content for any organization. Whether it is in the form of hub-training, train the trainer, one-on-one training, e-learning, games, or traditional training seminars we can help you create these programs for you.

Creative & Design

We can also ensure that the creative matches the content. Why does this matter? Well, for two reasons. First, today’s society is one that is highly design conscious and looking the part matters. SGE firmly believes that when you, as a company, show that you mean business it makes it easier to have an impact. Secondly, great design conveys information in a way that people will remember. The old adage proves true time and time again — a picture really can be worth a thousand words. When defining your company’s future it’s crucial to make sure every element works it’s hardest for you.

Production

SGE is able to not only develop and design the best training content for your company’s needs, but we can ensure that every element you need to execute your program is in your hands on time and ready to go.

Training

• SGE Certified Trainers
We can help you develop your training materials or help your organization roll out your own training or culture programs to all of your branches or properties on a global level. SGE will specifically train our trainers to be able to deliver your programs consistently across your entire organization.

• Pre-Opening Training
When opening or transitioning any operation, the most critical success factor is the quality of service the organization is able to deliver. Shane Green Enterprises is specialized in designing workflows and standard operating procedures and teaching them to new team members. This functional, on-the-job training, combined with customer service and cultural training as well as motivational sessions has been the critical success factor in many projects.

Shane Green: Key Note Speaker

Shane Green is one of the most sought after Key Note Speakers in Hospitality and Customer service today. He has been president and chairman of the NACCM conference and had delivered keynote speeches and seminars for some of today’s most successful companies.

Branding

Shane Green Enterprises can help you define your brand and brand culture. From brand architecture and strategy to brand identity and launch, we have been part of creating brand names such as W Hotels and Cipriani Hotels & Restaurants.

Brand Standards

Once the public brand promise and messaging is developed, we align it with the internal brand messaging to benefit the customer experience. Brand promise becomes operational reality by creating brand standards and operational processes to help inspire employees to believe in and “live” the brand and company they represent everyday.

Leadership Development
& Executive Retreats

Shane Green Enterprises specializes in leadership programs and executive development. From Workshops and Retreats to Executive Coaching, the programs provide an intensive learning experience that will engage your top level managers on a personal and professional level and will leave them energized to perform at higher levels. Strategic thinking, team cohesiveness, and the capacity to perform at the highest level is the foundation of each customized program. Executive retreats and personalized coaching explore a manager’s individual journey into leadership, and the means by which he or she can maximize their own performance to drive bottom line results and service excellence for the company.

Quality Assurance, Audits & Mystery Shops

To ensure continuous improvement and ongoing success of your organization, we can measure your customer’s experience firsthand, providing customized, innovative Quality Assurance and Mystery Shopping evaluation programs throughout the world.

Each program is customized based on the unique brand messaging, culture and brand standards of your organization and product offering. Each consultant and our creative project teams are trained to measure your brand against how a it is supposed to make the customer “feel”…

Shane Green Enterprises has formed a strategic partnership with LRA Worldwide and is also able to measure your associates internal loyalty and the service climate — the predisposition to take care of your customers.

www.lraworldwide.com