Welcome back to the Culture Hacker blog series. Today, I want to talk about coaching, and more specifically, providing feedback. Feedback, by definition, is a process by which information is given to a person about the outcome of an action, process, or activity. Feedback plays a critical role in developing, retaining, and inspiring your employees. […]
Culture Hacker is defined as the collective mindset and attitude of your employees. The mindset an employee brings to work every day determines how they will take care of your customers, how much effort they will put into their work, and whether or not they will stay with you long term.
The impact of a negative culture within an organization is tremendous. Bad customer interactions, high turnover, and under performing employees cost organizations – depending on their size – thousands, millions, and even billions of dollars. The research from across industries is clear – when your employees are more engaged, your company is more productive and profitable, leading to better shareholder returns.
The question is not do you have a culture; the question is do you have a culture that will engage your employees, delight your customers, and deliver the required returns to your shareholders or owners?
Culture Hacker is a methodology to help understand your current employees’ mindset, designing a strategy to elevate their experience, and then executing through a thoughtful and quiet change process. Culture Hacker is proven to improve your customer satisfaction, employee retention, and organizational performance.
Shane Green and his team are ready to assist you to get your customer satisfaction, employee retention, and productivity to levels enjoyed by some of the most recognized and successful companies today. Let us help you reprogram your employee experience to build a culture that your employees and customers rave about.